Can I change shipping address after placing the order?
You can do so within 4 hours of placing the order. To do so go to My orders, click on Edit and then you can update your address details. You will receive a confirmation email once the changes have been made to your orders.
Can I place an order without creating an account?
Yes, you can do so by placing the order as a guest. You have to just enter your details and verify it via the OTP received on your mobile number.
Do you deliver order outside India?
No, as of now we deliver orders in India only.
How can I cancel an order?
Order can be canceled only if it is not shipped. You would see an option to cancel within ‘My Orders’ section. You can select the items you want to cancel from the order. You can also write us to “email” to place a cancel request.
How can I know that if thejalpa.com delvers to my area?
You can check this by entering pin-code of area in delivery address.
How can I track my order?
After placing an order you will get a tracking number/id. You can enter this number in “Track My Order” text field to find the status of your order.
How can I update my details?
To update your account details. Go to My account-> sign in with your registered email/phone number and click on Edit to make changes in your name, shipping address.
What are the modes of payments available?
We accept payments via credit/debit card, e-wallets or you can also opt for cash on delivery.
What is the return policy?
To know about return and refunds please click here.
What is the shipping time?
To know about shipping policy please click here
Looking for something else? Please write us to “email” or contact us at “ “ to resolve your queries. Happy Shopping �
When will I get the refund after cancelling an order?
In case you have selected cash on delivery then no amount will be credited, because no payment has been made by you. For other payments methods, the order amount will get credited into source account within 7 to 10 days.